At Introscape, we want you to be completely satisfied with your purchase. This policy explains how refunds work for in-app purchases made through the Apple App Store.
This policy applies to all purchases made within the Introscape iOS application, including credit packs and Lifetime Pro subscriptions.
Last Updated: January 15, 2024 | Effective: January 15, 2024
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee for Lifetime Pro purchases. If you're not completely satisfied, we'll refund you in full - no questions asked.
Purchase Types & Refund Eligibility
Lifetime Pro ($7.99)
One-time purchase for unlimited calls and all Pro features forever
Price: $7.99 USD (one-time)
- •Full refund available within 30 days of purchase
- •No usage restrictions during guarantee period
- •Refund through Apple (within 14 days) or direct contact (within 30 days)
- •After 30 days: refunds only for technical issues preventing use
50 Credits Pack ($3.99)
50 call simulation credits - consumable purchase
Price: $3.99 USD
- •Refund available within 14 days if credits are unused
- •Partial refunds not available for partially used packs
- •Request through Apple's refund system
- •Accidental purchases eligible for full refund if reported within 48 hours
10 Credits Pack ($0.99)
10 call simulation credits - consumable purchase
Price: $0.99 USD
- •Refund available within 14 days if credits are unused
- •Must request through Apple App Store
- •Accidental purchases refunded within 48 hours
- •No refunds for used credits
Apple App Store Policies
Apple App Store Refund Policies
All purchases are processed through Apple's App Store and are subject to Apple's refund policies. We comply with all Apple guidelines while offering our own 30-day guarantee for Pro purchases.
Apple's 14-Day Window
Apple allows refund requests within 14 days of purchase for any reason through reportaproblem.apple.com
Our Extended Guarantee
For Lifetime Pro, we extend this to 30 days when you contact us directly at [email protected]
Consumable vs Non-Consumable
Credit packs are consumable (can't be refunded once used). Lifetime Pro is non-consumable (refundable anytime within guarantee period)
Family Sharing
Purchases are tied to your Apple ID. Family Sharing is not available for credit packs but works for Lifetime Pro
How to Request a Refund
Through Apple (Recommended)
Fastest - 2-5 business days
Timeline: Apple typically processes refunds within 48 hours, credited in 3-5 business days
Go to Apple Refunds →Direct Contact (Extended Guarantee)
For 30-day Pro guarantee
Timeline: We respond within 48 hours. Full processing takes 5-7 business days
Email Refund Team →Contact Our Refund Team
For Pro purchases beyond Apple's 14-day window (but within our 30-day guarantee), or for any refund questions, contact us directly.
- •Your Apple ID email address
- •Purchase date and order number (if available)
- •Product purchased (Lifetime Pro, 10 credits, or 50 credits)
- •Reason for refund (optional but helpful)
- •Any technical issues experienced (screenshots helpful)
Refund Eligibility Criteria
Eligible for Refund
- ✓Lifetime Pro purchased within last 30 days (our guarantee)
- ✓Unused credit packs within 14 days (Apple policy)
- ✓Technical issues preventing app use (documented)
- ✓Accidental purchases reported within 48 hours
- ✓Duplicate purchases (proof required)
- ✓Not satisfied with Pro features (within 30 days)
Not Eligible for Refund
- ✗Credits already used for call simulations
- ✗Pro purchase older than 30 days without technical issues
- ✗Change of mind after extensive usage (50+ calls)
- ✗Purchases made more than 90 days ago
- ✗Violations of Terms of Service
- ✗Fraudulent refund requests
Processing Times
Apple Refund (Standard)
24-48 hours
Immediate
3-5 business days
2-7 business days
Direct Contact (Our 30-Day Guarantee)
48 hours
1-2 business days
3-5 business days
5-9 business days
Technical Issues
48-72 hours (investigation)
2-3 business days
3-5 business days
7-11 business days
Special Cases & Exceptions
Accidental Child Purchase
EligibleIf a child made an accidental purchase without parental consent
Recommended Action: Contact Apple immediately through reportaproblem.apple.com. Mention it was an accidental child purchase. Apple typically approves these quickly. Also enable 'Ask to Buy' in Family Sharing settings to prevent future incidents.
Technical Issues Preventing Use
EligibleApp crashes, features don't work, or technical problems make the app unusable
Recommended Action: First contact [email protected] to troubleshoot. If we can't fix it within 48 hours, we'll issue a full refund. Include screenshots/video of the issue and your device model + iOS version.
Duplicate Purchase
EligibleYou were charged twice for the same purchase due to a system error
Recommended Action: Email [email protected] with both purchase receipts. We'll verify and process a refund for the duplicate within 24 hours. This is typically Apple's error and they refund immediately.
Used Credit Packs
Not EligibleYou've already used credits from a credit pack purchase
Recommended Action: Credits are consumable items. Once used to activate calls, they cannot be refunded. However, if you experienced technical issues during paid calls, contact [email protected] and we'll add bonus credits.
Pro After Extensive Use
Not EligibleRequesting Lifetime Pro refund after using 100+ calls over several weeks
Recommended Action: Our 30-day guarantee is for trying the app, not extended free use. Requests after heavy usage are reviewed case-by-case. If there's a genuine issue, contact [email protected] to discuss.
Changed Your Mind (Within Guarantee)
EligibleYou simply changed your mind about the purchase
Recommended Action: Within our 30-day guarantee for Pro (or 14 days for credits through Apple), you can get a full refund with no questions asked. Just request through Apple or email us.
Contact Support
Frequently Asked Questions
How long do I have to request a refund?
For Lifetime Pro: 30 days through our direct guarantee, or 14 days through Apple. For credit packs: 14 days through Apple, but only if credits are unused. We recommend requesting as soon as you're unsure to stay within the window.
Can I get a partial refund for unused credits?
Unfortunately, no. Apple treats credit packs as single consumable purchases. You can only get a refund if you haven't used ANY credits from the pack. If you've used even 1 credit, the entire pack is considered consumed.
I purchased Pro but prefer to just buy credits. Can I switch?
Lifetime Pro cannot be 'downgraded' to credits, but you can request a refund within 30 days and then purchase credits instead. Email [email protected] to process this.
What if Apple denies my refund request?
If you're within our 30-day guarantee period for Lifetime Pro, contact [email protected] directly. We can process the refund on our end even if Apple denied it. For credit packs beyond 14 days, refunds are at Apple's discretion only.
How will I receive my refund?
All refunds are credited back to your original payment method used for the App Store purchase. This is typically your credit card, Apple Pay, or App Store balance. Refunds cannot be issued as cash or to a different payment method.
Will I lose my data if I get a refund?
No. Your app data, settings, and free credits remain intact after a refund. You'll simply lose access to Pro features (if you refunded Pro) or the purchased credits (if you refund unused credits). You can continue using the free version.
Can I get a refund if I violated the Terms of Service?
No. If your account was terminated or suspended for violating our Terms of Service (such as using the app for illegal activities, fraud, or harassment), you are not eligible for a refund.
Do you offer refunds for subscriptions?
Introscape does NOT have any subscriptions. Lifetime Pro is a ONE-TIME purchase with no recurring fees. This is one of our core promises - pay once, own forever. No subscriptions, ever.
Changes to This Policy
Notification: We will notify you of significant changes to this Refund Policy via email (if provided) or through an in-app notification at least 30 days before changes take effect.
Effective Date: Changes take effect 30 days after notification. Refund requests made before changes take effect are governed by the old policy.
Archive: Previous versions of this policy are available upon request at [email protected]
Current Version: 1.0 - Last Modified: January 15, 2024
Questions about refunds or having issues?