This Privacy Policy explains how Introscape collects, uses, and protects your personal information when you use our mobile application.
Last Updated: November 22, 2024
Effective Date: November 22, 2024
Data Controller
Information We Collect
Automatically Collected Data
- •Device type and iOS version
- •App version and build number
- •Anonymous usage statistics
- •Crash reports and performance data
- •Language and region settings
- •App installation and update events
Data You Provide (Optional)
- •Email address (only if you contact support)
- •Message content from support requests
- •App Store purchase receipts (managed by Apple)
App-Specific Data
- •Call simulation preferences (delays, callers selected)
- •Credit balance and purchase history
- •Custom audio files (stored locally on your device only - never uploaded)
- •App settings and configurations
- •Siri Shortcuts created (stored locally only)
✓ All audio files are stored LOCALLY on your device only. We never upload or access your custom audio.
How We Use Your Data
App Operation and Improvement
- • Provide core call simulation functionality
- • Process in-app purchases securely
- • Fix bugs and improve performance
- • Develop new features based on usage patterns
- • Ensure compatibility across iOS versions
Communication and Support
- • Respond to support requests
- • Send important app updates and announcements
- • Notify about subscription status changes
- • Provide customer service
Legal Basis for Processing
Legitimate Interest
We process data to operate and improve our app, fix bugs, and ensure security
Contract Performance
Processing necessary to provide the services you requested (in-app purchases, app functionality)
Consent
For optional features like custom audio imports and analytics (you can opt-out in settings)
Legal Obligation
To comply with applicable laws, regulations, and legal processes
Data Retention
Usage Analytics
12 months, then anonymized
Support Requests
24 months after resolution
Purchase Records
As required by law (managed by Apple/RevenueCat)
Crash Reports
90 days
Local App Data
Until you delete the app or clear data
Data Sharing and Third Parties
Apple Inc.
Required for App Store functionality, payment processing, and app distribution (Apple Privacy Policy applies)
RevenueCat
Manages in-app purchases and subscriptions with privacy-compliant practices
Analytics Services
Anonymous usage data only to improve app performance (no personal identifiers)
Legal Requirements
We may disclose data if required by law, court order, or to protect our legal rights
Third-Party Services We Use
⚠️ We NEVER sell your data to third parties
Your Privacy Rights
Under GDPR and applicable privacy laws, you have the following rights:
🔍 Right to Access
Request a copy of all personal data we hold about you
✏️ Right to Rectification
Request correction of inaccurate or incomplete data
🗑️ Right to Erasure
Request deletion of your personal data ('right to be forgotten')
📦 Right to Data Portability
Receive your data in a portable, machine-readable format
🚫 Right to Object
Object to processing of your data for specific purposes
⏸️ Right to Restrict Processing
Request limitation of how we process your data
How to Exercise Your Rights
Send us an email at [email protected] specifying your request. We will respond within 30 days.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
Right to Know
Know what personal information we collect, use, and disclose
Right to Delete
Request deletion of your personal information (with certain exceptions)
Right to Opt-Out
Opt-out of sale of personal information (we do NOT sell your data)
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights
Children's Privacy
Our app is rated 12+ and does not knowingly collect personal information from children under 13. If we discover we have collected data from a child under 13, we will delete it immediately.
Age Rating: 12+ (Suitable for users 12 years and older)
Cookies and Tracking Technologies
No Browser Cookies
Our mobile app does NOT use traditional browser cookies
Anonymous Analytics
We collect minimal anonymous analytics to improve app performance (no personal identifiers, opt-out available in settings)
Local Storage
App settings and preferences are stored locally on your device using iOS secure storage
No Third-Party Tracking
We do NOT use third-party advertising or tracking SDKs
Our mobile app does NOT use browser cookies. We collect minimal anonymous analytics to improve app performance. You can opt-out of analytics in the app settings.
Security Measures
We implement industry-standard technical and organizational measures to protect your data:
- ✓End-to-end encryption for sensitive data
- ✓Secure HTTPS connections for all communications
- ✓Regular security audits and vulnerability assessments
- ✓Access controls and authentication mechanisms
- ✓Local storage for audio files (never uploaded to servers)
- ✓Compliance with iOS security best practices
- ✓Secure payment processing via Apple
- ✓Data minimization principle (collect only what's needed)
International Data Transfers
Your data may be processed in different locations:
- • Primary servers: European Union (GDPR compliant)
- • Apple services: United States (adequate protection)
- • RevenueCat: United States (Privacy Shield compliant)
We ensure adequate protection through standard contractual clauses and compliance certifications.
Contact and Complaints
📧 Data Protection Officer
⚖️ Supervisory Authority
Changes to This Policy
This Privacy Policy may be updated from time to time. Significant changes will be communicated via email or in-app notification. We encourage you to review this page regularly to stay informed of the latest updates.
Current Version: 1.0 - Last Modified: November 22, 2024
Questions about this Privacy Policy?
Contact Us